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Andean Discovery Career Opportunities


Sales Specialist & Trip Manager

Job Description

Andean Discovery is seeking an enthusiastic individual with a passion for travel and excellent communication skills, to provide information to prospective guests and customer service during the pre-departure process for booked travelers. Direct knowledge of our destinations, the Galapagos Islands, Machu Picchu, Amazon rainforest, and other key regions in South America, is a plus.

Overview & Responsibilities

As a Sales Specialist & Trip Manager, you will be in charge of managing relationships with our guests by phone and email, starting from the initial contact, answering questions from prospective guests, and responding to travel inquiries by outbound phone calls and email. You will learn about the interests and goals of prospective travelers and use your expertise in these destinations to personalize itineraries that closely meet their interests and schedules.

Once a trip is confirmed, you will provide superior customer service while managing many aspects of the logistics, including securing international and domestic flights, coordinating extra services, adding trip extensions, invoicing, and collecting payments–all while using your direct knowledge of these destinations to closely meet the requirements and satisfaction of our guests. You will communicate regularly with our operations team in South America to oversee all trip components, and ensure a successful journey for our travelers.

Requirements

  • Impeccable communication, interpersonal, and time management skills
  • Growth Mindset and Positive attitude
  • Previous Travel Industry experience in sales and customer service
  • Excellent organization skills
  • Ability to handle highly educated clientele who require excellent service and professionalism
  • Eager to learn and grow professionally
  • Professional, friendly and patient on the phone and via email
  • Ability to stay on top of multiple tasks and meet important deadlines
  • Working knowledge of Microsoft Excel, Powerpoint, Microsoft Word, Gmail, Dropbox, Google apps (Calendar, Drive, Sheets)
  • Team player and willingness to take the initiative to problem solve independently

Preferred experience

  • 2-3 years in Sales and Customer Service
  • Travel experience in Ecuador, Peru or Colombia

About Andean Discovery

Andean Discovery is an outbound tour operator located in Sudbury, MA uniquely positioned to provide the richest, and most authentic travel experience to Peru, Ecuador, and Colombia. We specialize in these destinations above any other and our passionate staff lives and breathes the Andean experience.

It is a growing company with a fast-paced work environment and we collaborate as a team to customize trips to fit our guests’ interests, curiosity, and their travel style. As stewards of this region, we are dedicated to promoting cross-cultural understanding that inspires travelers, and also serves and honors the interests of local communities.

Interested applicants should submit a cover letter and resume to info@andeandiscovery.com. If you do not submit a cover letter, we will not read your resume. Please, no calls regarding this position.

Damon put together the perfect itinerary for our group of 7 - including grandparents. His knowledge of the region is superb, which is why he is able to create the ultimate trip for your family. From whitewater rafting in Peru to zip-lining in Ecuador, we truly had the trip of a lifetime! I wouldn't go with anyone else!
Carolyn Malloy
Carolyn Malloy
12:40 31 Jan 19
Our trip was fantastic and Micaela with Andean Discovery was great! Every detail was taken care of ahead of time. We just showed up and enjoyed the beauty of South America. I would use them again in a heartbeat.
marc abrams
marc abrams
23:33 23 Nov 18
We traveled with our family of 3 people. Andean did a wonderful job helping us select an itinerary that was able to accommodate our various ages. We had no glitches in a fairly complicated itinerary and everything came off as planned. Our local guide in Quito Johanna was terrific. I can't recommend Sacha Lodge more highly. Our experience in Galapagos on the Coral 1 was magical. While the crew of the Coral 1 could have been more charming and smiled on occasion they were helpful, the food was very good and the rooms were kept clean. I have no reservations in recommending Andean Discovery for your South American Holiday
Victor Elinoff
Victor Elinoff
23:26 07 Jan 19
Thanks to Andean our vacation was a wonderful experience for our entire family of 15 (8 adults and 7 grand kids aged 16 to 9).. The planning for the trip to the Galapagos was well researched; the hotels, guides and itinerary were spot on. They answered our many questions before we departed and there NO disappointments during the vacation. It was the most memorable trip our family has taken.
Mary Ann Fuller
Mary Ann Fuller
18:00 22 Jan 19
My family toured the Galapagos Islands and Machu Picchu in Peru with Andean Discovery guides and reservations. We had a fabulous adventure! I recommend highly that "superior lodging" be chosen as an option for the best possible room accommodations. The marvelous comfort of the fine hotels Andean booked for us made all the difference.
Kathryn Fulhorst
Kathryn Fulhorst
21:36 08 Jan 19
Traveling to the Galapagos Islands and Machu Picchu was a dream vacation for my wife. After much research we booked our trip through Andean Discovery. We are so glad we did. Everything went smoothly and our personal guides in Ecuador and Peru were wonderful. I would highly recommend Andean Discovery to anyone thinking of taking a similar trip.
Arnold Miniman
Arnold Miniman
15:29 14 Dec 18